Tech Support


We recognise that everyone has their own preferences when it comes to online participation. In order to provide you with the most immersive and interactive experience possible, we’ve combined the following technologies and features. You can choose how you use them to engage with the journey!


  1. The Live Stream
  2. The Zoom Call (optional)
  3. The Zoom Chat (optional)

First Steps

  • Arrive at least 30 minutes before the live event starts.
  • Check your internet connection.
  • Check your audio connection and volume.
  • Ensure your surroundings are clear and you are centered in your body.
  • Review the 21 Gratitudes disclaimer.

Please note that our support team will be available to help you during the event within the Zoom Chat.

The Live Stream

This is the main video and audio stream. The live stream is only available on the website. Please see the Connection & Stability Section below for tips on how to create a steady stream.

*Please Note: You will need to use your Paypal account email address to access the stream. The same email you used to purchase your ticket.


For optimal sound quality, we recommend using speakers or wireless headphones.

Connection & Stability

Live streaming requires lots of bandwidth. If you're connection is not strong enough / is unstable, you may find the stream becomes choppy. If you experience the video stuttering or jumping, try changing the quality settings of the stream.

The quality settings can be found by clicking on the cog in the bottom right corner of the video stream. Try lower resolution settings until the stream stabilizes.

Because live streaming requires lots of bandwidth, from time to time, the connection may become unstable. If you experience the video stuttering or jumping, try to refresh the web page. This resets the connections and normally helps. If issues persist, try:

  • Disconnecting from the Zoom call. (If you have it open)
  • Turning other devices that are connected to the same internet connection as you to airplane mode.
  • A different web browser such as firefox or chrome.

If none of the above are helpful, its likely that your internet connection is simply too weak / unstable for the live stream. Fortunately we record all of our events, so if you find yourself in this situation, you can always watch the event after its finished. We do our best to post the recordings within an hour of the event finishing.

The Zoom Call


We use Zoom to bring everyone together visually. Within the zoom call you can share your webcam and see others participating in the dance on the video mosaic. It's up to you to decide if this is something that you would like to engage with.


We do not use the zoom call for audio because the quality is very poor, especially when playing music. Therefore, there will be no sound coming through the Zoom call.


Please review our dedicated zoom setup guide for instructions.

Also, Zoom's official video tutorials can be found here.

Zoom Chat


Zoom has a live chat window. You can communicate with the community during live events within the chat at any time during the event. Our support team will also be available there if you need technical help during the event.